COVID Update: day trips and activities are suspended while Toronto is in the Province of Ontario’s GREY (Lockdown) or RED (Control) zone.
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Charter CANCELLATION AND REFUNDS

Member charter trips are purchased from independent Tour Operators (not NTSC), and are subject to third party regulations & government travel advisories that prescribe when insurance and refunds are issued. NTSC can not cancel trips as it may prevent members from obtaining refunds that they would otherwise be eligible to receive.


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Refund Scenarios

Depending on the situation for cancelation, as well as your personal insurance coverage purchased, refunds may or may not be reimbursed if a trip is interrupted or canceled. The Tour Operator will only cancel a trip under the following scenarios:

  • Level 3 or higher Canadian Government Travel Advisory 
  • Local resorts/Air Canada closure

International travel advisory can be summarized as the following:

  • Level 1 - Exercise normal security precautions
  • Level 2 - Exercise a high degree of caution
  • Level 3 - Avoid non-essential travel
  • Level 4 - No travel


Cancellation Scenarios

COLD FEET 

Refer to your policy details on reimbursement amount and minimum notice required. Different companies have different coverage

  • Cancel for Any Reason: Yes 
  • Comprehensive Insurance: No Refund
  • No insurance: No Refund


YOUR TRIP IS CANCELLED FOR A QUALIFIED REASON
(DEATH, ACCIDENTAL INJURY, UNFORESEEN NATURAL WEATHER OCCURRENCE, A LEGAL OBLIGATION)

  • Cancel for Any Reason: Not covered. 
  • Comprehensive Insurance: Covered. You need to file a claim with your provider
  • No insurance: No Refund


CANCELED BY TOUR OPERATOR BEFORE TRIP DEPARTURE
WHEN A LEVEL 3 OR HIGHER TRAVEL ADVISORY IS ISSUED. (RESORTS CLOSED).

  • Cancel for Any Reason: Not covered. 
  • Refund/credit will likely be provided:
    1. Resorts/hotels refunded accommodation/lift tickets.
    2. Air Canada issues credits


CANCELED BY TOUR OPERATOR DURING TRIP
WHEN A LEVEL 3 OR HIGHER TRAVEL ADVISORY IS ISSUED (RESORTS CLOSED).

  • Cancel for Any Reason: Not covered. 
  • Comprehensive Insurance: File claim with your provider for incremental costs to return home
  • Refund for unused portion will likely be provided:
    1. Resorts/hotels have historically refunded unused accommodation/lift tickets.
    2. Should there be a cost increase to return home (flight/bus transportation costs) - member responsible for incremental costs.
    Refunds are not guaranteed.


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