TRAVEL CANCELLATION AND REFUNDS

Member Travel trips are purchased from independent Tour Operators (not NTSC), and are subject to third party regulations and government travel advisories that prescribe when insurance and refunds are issued. NTSC can not cancel trips as it may prevent members from obtaining refunds that they would otherwise be eligible to receive.

CancelLation Terms: SkiCan

Trip participants may decide to cancel a trip after they have registered AND paid amounts to the Tour Operator. The earlier the member cancels, the lower the cancellation fees and penalties incurred.

NTSC and Skican strongly recommend that customers take out travel insurance before their departure or, if applicable, check their personal insurance coverage. Cancellation, interruption and medical insurance can be obtained directly through Skican. .

The $30 to $75 Registration Fee payable to NTSC upon an invitation to register for a trip is non-refundable. The following table applies to payments made and due to Skican.

Cancellation Date	Cancellation Fee (retained by Skican)
From Registration Date¹ to Final Payment Date²:
● IF a replacement member can be found	+ $500 deposit (may be higher for certain trips) + Insurance (if purchased) + Trip Participant Substitution Fee
● IF a replacement member CANNOT be found	+$500 deposit (may be higher for certain trips) + Insurance (if purchased) + Shared Room Cancellation Fee (if you have a roommate)
From Final Payment Date² to 33 days prior to Departure Date:
IF a replacement member can be found	+ $500 deposit (may be higher for certain trips) + Insurance (if purchased) + Trip Participant Substitution Fee
IF a replacement member CANNOT be found	+$500 deposit (may be higher for certain trips) + $300 = $800 + Insurance (if purchased) + Shared Room Cancellation Fee (if you have a roommate)
From 32 days to 6 business days prior to Departure Date:
IF a replacement member can be found	+ $500 deposit (may be higher for certain trips) + Insurance (if purchased) + Trip Participant Substitution Fee
IF a replacement member CANNOT be found	+ Total trip cost + Insurance (if purchased)
From 5 business days prior to Departure Date to Departure Date:	+ Total trip cost + Insurance (if purchased)

Fees and Other Charges	Amount
Trip Participant Substitution Fee From 45 days to 6 business days prior to Departure Date if airline tickets have been issued This fee covers finding a replacement Club member, including airline ticket changes	$175
Shared Room Cancellation Fee From 32 days prior to Departure Date This Fee covers the cost of a single room if your roommate cancels his/her trip. Depending on the timing of the cancellation, you have a few options: If your roommate doesn't want a refund because they have insurance to cover the trip cost, you don't have to do anything. If your roommate wants a refund (less any non-refundable amounts), you can either pay the single supplement amount to cover your roommate's portion OR you will be matched with the next member on the trip wait list of the same gender, assuming the trip has a waitlist. If no member of the same gender can be found to share the room or you do not wish to pay the single supplement, then no refund will by provided to your cancelling roommate by the tour operator.	equal to the trip Single Supplement Fee
Trip participant airline ticket name correction (i.e., spelling correction) From 45 days to 6 business days prior to Departure Date Name corrections required between 5 business days prior to Departure Date and the Departure Date are considered a trip cancellation.	$75
Deviation from booked group airline flights Trip participants who contact Skican to arrange different flights (e.g., extending their stay) are subject to this charge. Trip participants selecting the “No Airfare/Land Only” option and booking their own flights are not subject to this charge.	$50
3% credit card fee included in trip price is non-refundable.
Trip price is subject to change if less than 25 members register.
Skican reserves the right to adjust the package price in the event of unanticipated increases such as fuel or new departure taxes
Refunds
In the event that Skican is unable to provide a travel service due to resort or hotel closure a refund and/or a credit for future travel will be provided representing the payment made for any unused portions of the trip, not including any non-refundable fees identified as separate of the trip package.

¹The Registration Date is the date that you complete the Trip Registration Form on the NTSC Website. It is not to be confused with the initial signup when trips go on sale (i.e. when you register for the trip Priority List).

²The Final Payment Date is when you pay the balance due to the tour operator (i.e. date the trip is fully paid)..

CancelLation Terms: vOYAGES gendron

Trip participants may decide to cancel a trip after they have registered AND paid amounts to the Tour Operator. The earlier the member cancels, the lower the cancellation fees and penalties incurred.

NTSC and Voyages Gendron strongly recommend trip participants purchase travel insurance before their departure or, if applicable, check their personal insurance coverage. Cancellation, interruption and medical insurance can be obtained directly through Voyages Gendron. Please note that COVID-19 prevention measures may be subject to change at any time without notice. Proof of vaccination may be required to access services (hotels, restaurants, transportation companies, tours, etc.). It is your responsibility to find out about the rules and guidelines applicable to your destination. Gendron Travel cannot be held responsible if you do not meet the requirements in place at the time of your stay. Gendron Travel is not responsible for any additional costs incurred. Costs related to entry and exit requirements of a country or province will have to be covered by the client, including COVID-19 testing.

Additional Voyages Gendron Terms and Conditions.

The $30 to $75 Registration Fee payable to NTSC upon an invitation to register for a trip is non-refundable. The following applies to payments made and due to the Tour Operators.

Cancellation Date (for non-Club Med trips)	Cancellation Fee (retained by Voyages Gendron)
From Registration Date¹ to Final Payment Date²:
● IF a replacement member can be found	+ $500 deposit (may be higher for certain trips) + Insurance (if purchased)
● IF a replacement member CANNOT be found	+ $500 deposit (may be higher for certain trips) + Insurance (if purchased) + Shared Room Cancellation Fee
From Final Payment Date² to 10 business days prior to Departure Date:
● IF a replacement member can be found	+ $500 deposit (may be higher for certain trips) + Insurance (if purchased) + Trip Participant Substitution Fee
● IF a replacement member CANNOT be found	+ Total trip cost + Insurance (if purchased)
From 9 business days prior to Departure Date:	+ Total trip cost + Insurance (if purchased)

Fees and Other Charges³	Amount
Trip Participant Substitution Fee From Registration Date¹ to 10 business days prior to Departure Date This fee covers finding a replacement Club member, including airline ticket changes	$150
Shared Room Cancellation Fee From Registration Date¹to 10 business days prior to Departure Date This Fee covers the cost of a single room if your roommate cancels his/her trip. Depending on the timing of the cancellation, you have a few options: If your roommate doesn't want a refund because they have insurance to cover the trip cost, you don't have to do anything. If your roommate wants a refund (less any non-refundable amounts), you can either pay the single supplement amount to cover your roommate's portion OR you will be matched with the next member on the trip wait list of the same gender, assuming the trip has a waitlist. If no member of the same gender can be found to share the room or you do not wish to pay the single supplement, then no refund will by provided to your cancelling roommate by the tour operator.	equal to the trip Single Supplement Fee
Deviation from booked group airline flights Trip participants who contact Voyages Gendron to arrange different flights (e.g., extending their stay) are subject to this charge. Trip participants selecting the “No Airfare/Land Only” option and booking their own flights are not subject to this charge.	TBD - Contact Voyages Gendron
Trip price is subject to change if less than 30 members register.
All rates are subject to change as a result of the following conditions: changes in airline fuel surcharges or any tax increase by travel partners (hotel, ground or air carriers, other). If the rate changes exceed 7% the club and members have the option of cancelling the contract / trip with no penalty.

Cancellation Date (for Club Med trips)	Cancellation Fee (retained by Voyages Gendron)
From Registration Date¹ to Final Payment Date²:
● IF a replacement member can be found	Not applicable - Club Med does not permit replacements
● IF a replacement member CANNOT be found	+ $1,000 deposit + Insurance (if purchased) + Shared Room Cancellation Fee
From Final Payment Date² to 10 business days prior to Departure Date:
● IF a replacement member can be found	Not applicable - Club Med does not permit replacements
● IF a replacement member CANNOT be found	+ Total trip cost + Insurance (if purchased)
From 9 business days prior to Departure Date:	+ Total trip cost + Insurance (if purchased)

Fees and Other Charges³	Amount
Trip Participant Substitution Fee From Registration Date¹ to 10 business days prior to Departure Date This fee covers finding a replacement Club member, including airline ticket changes	Not applicable - Club Med does not permit substitutions
Shared Room Cancellation Fee No substitutions permitted	Not applicable
Deviation from booked group airline flights Trip participants who contact Voyages Gendron to arrange different flights (e.g., extending their stay) are subject to this charge. Trip participants selecting the “No Airfare/Land Only” option and booking their own flights are not subject to this charge.	TBD - Contact Voyages Gendron
Trip price is subject to change if less than 30 members register.
All rates are subject to change as a result of the following conditions: changes in airline fuel surcharges or any tax increase by travel partners (hotel, ground or air carriers, other). If the rate changes exceed 7% the club and members have the option of cancelling the contract / trip with no penalty.

¹The Registration Date is the date that you complete the Trip Registration Form on the NTSC Website. It is not to be confused with the initial signup when trips go on sale (i.e. when you register for the trip Priority List).

²The Final Payment Date is when you pay the balance due to the tour operator (i.e. date the trip is fully paid)..

³Further Voyages Gendron Terms and Conditions can be found here.

CancelLation Terms: Express Tours

Trip participants may decide to cancel a trip after they have registered AND paid amounts to the Tour Operator. The earlier the member cancels, the lower the cancellation fees and penalties incurred.

The $30 to $75 Registration Fee payable to NTSC upon an invitation to register for a trip is non-refundable. The following applies to payments made and due to the Tour Operators.

Cancellation Date	Cancellation Fee (retained by Express Tours)
From Registration Date¹ to 36 days prior to Departure Date:	+ 10% of trip price + Insurance (if purchased)
From 35 to 15 days prior to Departure Date:
IF a replacement member can be found	+ 15% of trip price + Insurance (if purchased)
IF a replacement member CANNOT be found	+ Total trip cost + Insurance (if purchased)
From 14 days prior to Departure Date to Departure Date:	+ Total trip cost + Insurance (if purchased)

Fees and Other Charges	Amount
Trip Participant Substitution Fee From 35 days to 15 days prior to Departure Date This fee covers finding a replacement Club member	15% of trip price
This Fee covers the cost of a single room if your roommate cancels his/her trip. Depending on the timing of the cancellation, you have a few options: If your roommate doesn't want a refund because they have insurance to cover the trip cost, you don't have to do anything. If your roommate wants a refund (less any non-refundable amounts), you can either pay the single supplement amount to cover your roommate's portion OR you will be matched with the next member on the trip wait list of the same gender, assuming the trip has a waitlist. If no member of the same gender can be found to share the room or you do not wish to pay the single supplement, then no refund will by provided to your cancelling roommate by the tour operator.	equal to the trip Single Supplement Fee
Trip price is subject to change if less than 25 members register.

¹The Registration Date is the date that you complete the Trip Registration Form on the NTSC Website. It is not to be confused with the initial signup when trips go on sale (i.e. when you register for the trip Priority List).

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